Reference

Understand the Rules Before You Start

gading4 operates under a clear legal framework that sets out your rights, our obligations, and how your account and data are handled.

Account TermsPrivacy PolicyJurisdiction NoticeDANA / OVO / GoPay RulesData Retention Policy
gading4 Understand the Rules Before You Start
POLICY CONTACT

Reach Us on Legal or Policy Questions

If you have a question about your rights, a data request, or a specific clause in our terms, our support team handles legal and policy queries through the same channels as account support. Bring your account ID and a clear description of your request — it helps us route the query to the right person faster.

Team online

Live Chat

Open the chat widget from any page while logged in. State your query is policy-related and our team routes it to the correct department without delay.

Email Support

Send policy or data requests to our support email. Include your registered account name and the specific clause or data type you are asking about.

Account Help Centre

The Help Centre contains a dedicated Legal and Policy section. Search by keyword — terms like 'data request', 'account closure', or 'cookie settings' return direct answers.

HOW WE HANDLE IT

Data, Security and Your Account Rights

We apply the same practical discipline to your account data as we do to payment processing. Every detail below reflects how the platform actually handles information — not a broad statement of intent, but a concrete description of what happens when you interact with your account.

Data Handling

We collect only what we need to run your account — login credentials, payment method identifiers for DANA, OVO, or GoPay, and transaction history. Nothing beyond operational necessity.

Cookie Use

Cookies keep your session active across devices and help detect unusual login patterns. They do not track browsing outside our platform. Adjust or clear them in your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you change your linked e-wallet — DANA to OVO, for example — a re-verification step is required before the new method activates.

Data Requests and Retention

You can request a copy of your stored data or ask us to close your account at any time via live chat or email. Retention periods follow our internal policy; we confirm timelines when you submit a request.

Common Questions About Our Legal Terms

These are the questions we hear most often about policy, account rights, data and access. If your question is not here, open the Help Centre or reach us on live chat with your account ID ready.

These terms apply to anyone who opens and uses an account on gading4. Access is available where local law in Indonesia permits it; eligibility is confirmed at registration.

Yes. Submit your request through live chat or email with your account name. We confirm receipt and provide the data within the timeframe stated in our retention policy.

Linking a wallet stores the account identifier, not your full wallet credentials. Each e-wallet's own privacy terms also apply alongside ours; both sets of rules run in parallel.

We retain transaction records for the period required by our internal policy, then delete personal identifiers. You can ask for exact retention timelines when you submit the closure request.

No. When material changes occur, we notify you via the contact detail on your registered account before the updated terms take effect. Continuing to use the account means you accept the revised terms.

Raise the dispute through our support channels — live chat or email. Provide your account ID and the specific decision you are challenging. We review and respond in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.